Shipping Policy
How will I receive my shipping tracking info?
A shipping confirmation email containing your unique tracking number will be sent to you once your order departs our warehouse. All orders will go through identity and payment verification before dispatch.
Order Processing & Shipping Timeline
All orders placed Monday to Friday (excluding public holidays) will be processed and shipped out within 3–5 business days after your payment is fully authorized and verified.
- Orders submitted after 9 AM PST will be processed and shipped the next business day.
- Deliveries are unavailable on Saturdays and Sundays.
- Delivery times may vary slightly based on your ordered items.
Delivery Timeframe
Most packages will be shipped via USPS; small parcels may be delivered by UPS.
Only USPS can deliver to PO Boxes, but we do not accept PO Box addresses for shipments at present. A valid full street address is required for all orders.
Standard delivery takes 1–2 weeks. If you have not received your goods after 3 full weeks, please email us at service@seeroze.co immediately.
Free Shipping Terms
Free standard shipping applies to all orders over $50 delivered within the contiguous United States.
Standard regular shipping fees will apply to deliveries to Guam, Puerto Rico, Marshall Islands, Northern Mariana Islands, U.S. Virgin Islands, American Samoa, Federated States of Micronesia, and Palau.
Can I modify my shipping address?
If you need to update or correct your delivery address, please send an email to service@seeroze.co as soon as possible.
We can only adjust addresses before your package leaves our warehouse. Once shipped, rerouting requests cannot be fulfilled.
We suggest you select a secure delivery location with someone available to receive parcels to avoid missing or stolen packages.
What happens if I refuse delivery of my package?
If you refuse to accept your shipment, you will be responsible for the original outbound shipping fees, all applicable import duties, and return shipping costs to send the goods back to Seeroze. All related charges will be subtracted from your merchandise refund amount.
Lost, Stolen or Missing Packages
Lost, Stolen, or Missing Packages
Our team will do everything possible to assist you in filing a delivery claim with the shipping carrier. For packages marked as lost or stolen after the carrier has confirmed successful delivery, we will reship the items.
If your package is lost during transit, please contact our customer service team via email, and we will assist you in coordinating with the shipping carrier to locate your order.
Order Modifications & Corrections
We will try our best to adjust or amend your order, but we cannot guarantee changes once production or fulfillment has started.
If you need to modify your order, send an email to service@seeroze.co within 30 minutes after checkout during our service hours: 9 AM – 4 PM, Monday to Friday (PST).
Return Policy
Eligibility for Returns
If you are unsatisfied with your purchased items, you may request a full merchandise refund within 14 days from the date your order ships.
- Original outbound shipping fees are non-refundable under all circumstances.
- All returned items must be unused, kept in their original packaging with attached tags, and free of damage.
- We reserve the right to reject refunds, exchanges or store credit if returned goods fail to meet our original condition standards.
- Your original order number and purchase proof are mandatory for all return requests.
- Approved refunds will be issued back to your original payment method for the product price only.
- Return shipping costs to send items back to our warehouse are the customer’s responsibility.
Defective or Incorrect Items
If you receive damaged, defective, or wrong merchandise, please email service@seeroze.co with clear photos of the item and a short description of the issue. Our support team will respond and arrange a resolution for you promptly.