What are back-ordered items?
Back-ordered products are out of stock at the time of purchase and require additional lead time before shipment.
If your order includes both in-stock and out-of-stock items, we will email you to ask if you’d like to substitute the out-of-stock item. If not, we will issue a full refund.
Do I need to pay in full for back-order items upfront?
Yes. Full payment is required upon checkout to reserve your back-ordered merchandise.
Can I return my back-ordered item?
All back-ordered items follow our standard return rule: returns must be submitted within 14 days of the shipping date, regardless of how long you waited for restock.
You are responsible for all return shipping fees. Reach out to service@seeroze.co if you need assistance with a return request.
What is the typical lead time for back orders?
Restock timelines differ by product. Most back-ordered items take 6–10 weeks to arrive at our warehouse and ship out.