Return / Refund & Shipping Policy
Shipping Policy
How do I track my shipped order?
Once your order is dispatched, a shipping confirmation email containing your tracking number will be sent to your registered inbox. All orders will go through payment and identity verification before shipment.
Processing & Shipping Timeline
All orders placed Monday to Friday (excluding public holidays) will be processed and dispatched within 3–5 business days after payment authorization is completed. Delivery timelines may differ by product type.
- Any order submitted after 9 AM PST will be shipped on the next business day.
- Weekend delivery (Saturday & Sunday) is unavailable.
Can I ship to a PO Box?
We do not deliver to PO Box addresses at this time. A valid full physical street address is required for all orders.
Delivery Carrier & Transit Time
Most shipments are delivered via USPS; small parcels may be shipped by UPS.
Standard transit time takes 1–2 weeks. If you fail to receive your package after 3 weeks, please email service@seeroze.co for support.
Free Shipping Offer
Free standard shipping is available for all orders over $50 delivered to the contiguous United States.
Standard shipping fees apply to Guam, Puerto Rico, Marshall Islands, Northern Mariana Islands, U.S. Virgin Islands, American Samoa, Federated States of Micronesia and Palau.
Edit Shipping Address
If you need to update your delivery address, email service@seeroze.co at your earliest convenience. We can adjust address details only before your package leaves our warehouse. Rerouting is not possible once shipment departs our facility.
We recommend choosing a secure delivery spot with someone available to receive parcels to avoid lost or stolen packages.
Lost, Stolen or Missing Packages
Our team will assist you in filing logistics claims to locate missing parcels, yet we cannot provide refunds or replacements for packages marked lost or stolen by the carrier after successful delivery confirmation. Contact us immediately if your package goes missing in transit.
Refused Package Policy
If you refuse to accept your delivered package, you will cover all original outbound shipping fees, applicable import duties, and return shipping costs back to Seeroze. All related charges will be deducted from your product refund.
Order Modifications
We will try our best to adjust or correct your order, but changes cannot be guaranteed once fulfillment has started.
To request edits, send an email to service@seeroze.co within 30 minutes after checkout during our service hours: 9 AM – 4 PM, Monday to Friday.
Return & Refund Policy
General Return Eligibility
If you are unsatisfied with your order, you may request a full merchandise refund within 14 days from the shipment date.
- Original outbound shipping fees are non-refundable with no exceptions.
- Returned items must remain unused, with original tags intact and shipped back in their original packaging.
- We reserve the right to reject refunds, exchanges or store credit if returned goods are damaged, worn or fail to meet our condition standards.
- Your original order number and purchase proof are required for all return requests.
- Approved refunds will only cover the product price and be credited back to your original payment method.
- Customers bear all return shipping costs to send items back to our warehouse.
Defective or Wrong Items
If you receive damaged, defective or incorrect products, please email service@seeroze.co with clear photos of the item and a short explanation of the issue, and our support team will resolve your case promptly.